The field marketing division of The SMART Group provides residential door-to-door, shopping centre kiosks, promotions and business-to-business sales services across Australia.
Our key offerings include:
- Market segmentation and propensity modelling, enabling you to ‘cherry pick’ the areas that are most likely to purchase your products.
- Experienced and highly trained sales agents that will represent our clients brands.
- Extensive business knowledge in setting appointments, gathering data and minimising exceptions.
- Access to market-leading technology that enables paperless, tablet-based solutions that:
- Improve customer experience.
- Drive efficiencies in the sales process.
- Provide real-time visibility for clients to track sales activities.
- Specify individual customer interaction and sales performance.
- Remove homes and businesses that are part of your exclusions list.
The SMART Group utilises a variety of recruitment and selection techniques to ensure we find the best possible talent for our clients. No two campaigns are the same, so our recruitment strategies vary based on your business’ unique requirements.
We provide a comprehensive four-tier training program delivered by our qualified and established industry professionals.
This includes compliance processes, extensive client and product training and most importantly—end-to-end sales training. Our aim is to ensure new representatives display confidence and knowledge prior to representing their brand.
Compliance & quality
The business adheres to legislation specified in the Australian Consumer Law and complies with all industry requirements. Extensive training, scripting and coaching ensure our teams are meeting best practises.
Compliance and quality processes are a huge influence on The SMART Group’s daily operations. By maintaining high standards in these areas, the integrity of the business and the clients we represent are protected.
The SMART Group’s culture is centred around our positive work environment, where people work hard and celebrate the rewards together. We believe in harnessing the energy and motivation of our individuals and working collaboratively in teams towards our shared goals. We’ve defined four core values that drive the way we work and who we strive to be: