Our services
Field marketing
The field marketing division of The SMART Group provides residential door-to-door, shopping centre kiosks, promotions and business-to-business sales services across Australia.
Our key offerings include:
- Market segmentation and propensity modelling, enabling you to ‘cherry pick’ the areas that are most likely to purchase your products.
- Experienced and highly trained sales agents that will represent our clients brands.
- Extensive business knowledge in setting appointments, gathering data and minimising exceptions.
- Access to market-leading technology that enables paperless, tablet-based solutions that:
- Improve customer experience.
- Drive efficiencies in the sales process.
- Provide real-time visibility for clients to track sales activities.
- Specify individual customer interaction and sales performance.
- Remove homes and businesses that are part of your exclusions list.
Our approach
We’re managed by a group of experienced direct sales professionals with years of combined experience.
We currently have state-of-the-art office locations in Melbourne, Australia and Manila, Philippines.
Our valued clients
Our people
and supporting the best people for our team. Our employees are our greatest asset.
Talent acquisition
The SMART Group utilises a variety of recruitment and selection techniques to ensure we find the best possible talent for our clients. No two campaigns are the same, so our recruitment strategies vary based on your business’ unique requirements.
Training
We provide a comprehensive four-tier training program delivered by our qualified and established industry professionals.
This includes compliance processes, extensive client and product training and most importantly—end-to-end sales training. Our aim is to ensure new representatives display confidence and knowledge prior to representing their brand.
Compliance & quality
The business adheres to legislation specified in the Australian Consumer Law and complies with all industry requirements. Extensive training, scripting and coaching ensure our teams are meeting best practises.
Compliance and quality processes are a huge influence on The SMART Group’s daily operations. By maintaining high standards in these areas, the integrity of the business and the clients we represent are protected.
Ongoing development
Through one-on-ones, coaching, surveys, performance reviews, reward and recognition, The SMART Group provides employees at all levels with the opportunity to develop their skills. We conduct Leadership Pathway Programs for all developing leaders within our business. Managers and staff are involved in both in-house and external professional development opportunities.
Our culture
The SMART Group’s culture is centred around our positive work environment, where people work hard and celebrate the rewards together. We believe in harnessing the energy and motivation of our individuals and working collaboratively in teams towards our shared goals. We’ve defined four core values that drive the way we work and who we strive to be:
Join our team
At The SMART Group, we’re always looking for experienced and capable field marketing professionals to join our motivated and hard-working team. We have a unique energy which results in long tenure and creates opportunities for development and promotion from within.
If you’re interested in continuing or starting your career with us, please submit your details.
