Resources

Our Technology

Genesys

The SMART Group employ the Genesys software to automatically capture, route, manage, integrate, and report on inbound and outbound customer interactions of all types.

Web: www.genesys.com


Cisco

The SMART Group use Cisco as our preferred provider of choice when it comes to network and IP telephony infrastructure. Combined with the Genesys Customer Interaction Management platform, Cisco's CallManager IP telephony allows SMART to offer a reliable complete call centre solution to its clients.

Web: www.cisco.com


Verint Actionable Intelligence

The Verint recording system provides full-time contact centre recording to increase operational effectiveness, reduce liability, ensure compliance with regulations and guidelines, and improve the customer experience.

Web: www.verint.com


Microsoft

The SMART Group use business systems powered by the Microsoft Windows platform and the accompanying suite of back office products. In house IT development teams create customers CRM systems powered by Microsoft's .NET development environment, and SQL Server databases allow us to provide maximum flexibility when it comes to tailoring for each client's specific requirements.

Web: www.microsoft.com/en/au/


Inspirus

The SMART Group have partnered with Inspirus, a specialist in the sending and delivery of bulk SMS and permission email.

Web: www.inspirus.com.au


Next Digital

Next Digital is one of Australia's leading digital agencies with over 200 digital specialists bringing together creativity, technical excellence and business sense.

Web: www.nextdigital.com


Interface IT

Through our exclusive partnership with InterfaceIT, The SMART Group have championed the use of mobile phone devices to streamline the activities of Field Marketing and Direct Sales divisions.

Web: www.interfaceit.com



Our Experience

O'Briens

Australia's most trusted name in glass replacement for all types of glass repair in your car, home shop or office.

Web: www.obrienglass.com.au


Simply Energy

Providing energy in Victoria and South Australia, Simply Energy provide quality service and fair energy deals in your home or business.

Web: www.simplyenergy.com.au


Vodafone Australia

Visit Vodafone for the latest mobile phones and discover more on internet, broadband and email solutions for both personal and business use.

Web: www.vodafone.com.au


Chartis

Chartis in Australia provides business insurance, small business insurance, professional indemnity insurance and travel insurance in Australia.

Web: www.chartisinsurance.com.au


TRU Energy

TRU Energy is one of Australia's largest home and business energy suppliers, supplying gas and electricity at competitive prices.

Web: www.truenergy.com.au


Green Made Easy

Green Made Easy is helping residential households throughout Australia save energy, save money and save the environment.

Web: www.greenmadeeasy.com.au


Aussie Farmers Direct

Aussie Farmers Direct is a free home delivery service providing fresh products that are 100% Australian owned and produced.

Web: www.aussiefarmersdirect.com.au


1300 Insurance

1300 Insurance provide simple, secure and easy to use home, car, life pet and travel insurance solutions for the everyday Australian.

Web: www.1300insurance.com.au