Professional Services

The Professional Services division offers a number of external business consultancy services along with ensuring all new business and client campaigns are implemented within a defined framework.

The department’s resources have over 35 years of combined experience in:

• New Business Implementation

• Contact / Call Centre Consultancy

• Project Management (PMBOK, Prince 2)

• Business Analysis

• Total Quality Management (Six Sigma)

• Process Re-Engineering (ITIL)

• Operational Excellence (COPC)

The division works closely with clients to ensure business requirements are delivered on time, within budget and are of exceptional quality.

In addition to this, our business services see our consultants working within external organisations to analyse their operation and provide recommendations around resourcing, processes, financial performance, management structures, service-level agreements, marketing opportunities, cost–reduction strategies and technology.

Click one of the links on the left hand side for more information...