Contact / Call Centre

At The SMART Group, we have consistently expanded our Call Centre / Contact Centre operations from the beginning of 2005 to now provide services in Melboune, Sydney and Brisbane. Initially beginning as a response to an existing client request, we have championed the use of market leading technology to provide our clients with cost-effective solutions for premium industry products. In many cases, requests for call centre or contact centre services are driven through:

• A requirement to handle and process customer sales requests due to new products or services being released

• A need to provide ongoing customer service to existing customers

• A need to build and develop a client base by driving acquisition through outbound or inbound contact

• A need to respond to an influx of calls / contacts associated to successful marketing campaigns

Whatever your requirements are, The SMART Group will work closely with you to provide an innovative solution that not only aims to minimise the number of calls / contacts received at your centre, but to efficiently manage your workforce and deliver a cost-effective solution

Click one of the links on the left hand side for more information...