The SMART Group provides Call Centre / Contact Centre operations from its facilities in Melbourne and Sydney. We have championed the use of market leading technology to provide our clients with cost-effective solutions for premium industry products.
Our Call Centre / Contact Centre services can meet a large variety of customer requirements, including:
- Handle and process customer sales requests due to new products or services being released.
- Provide ongoing customer service to existing customers.
- Build and develop a client base by driving acquisition through outbound or inbound contact.
- Provide additional customer response capacity to deal with call volumes arising from marketing campaigns.
Whatever your requirements are, The SMART Group will work closely with you to provide an innovative solution that not only aims to minimise the number of calls / contacts received at your centre, but to efficiently manage your workforce and deliver a cost-effective solution.