The SMART Group use Cisco as our preferred provider of choice when it comes to network and IP telephony infrastructure. Combined with the Genesys Customer Interaction Management platform, Cisco’s CallManager IP telephony allows SMART to offer a reliable complete call centre solution to its clients.

IP telephony transmits voice communications over the network using open, standards-based Internet Protocol.

As such, it provides a way for you to extend consistent voice communications services to all your employees in their workspaces - on the main campus, at branch offices, remote, or mobile.

Using the Cisco network as our platform, The SMART Group can gain the inherent benefits of using a converged network for transport and interconnection. This enables us to:

• Provide highly secure, reliable, scalable communications

• Improve employee flexibility and productivity with the full range of Cisco Unified Communications and third-party applications

• Integrate with the Genesys Customer Interaction Management platform

• Integrate with our Verint Call Recording system