The SMART Group uses Cisco as our primary provider of network and IP telephony infrastructure. Combined with the Genesys Customer Interaction Management platform, Cisco's CallManager IP telephony allows SMART to offer a complete call centre technology solution to its clients.
The SMART Group employs a range of Genesys solutions - The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day.
The SMART Group utilises market leading audio and screen recording software from Verint to increase operational effectiveness, reduce liability, ensure compliance with regulations and guidelines, and improve the customer experience.