Compliance

Our Melbourne based Compliance department provides our clients with a centralised pool of resources to facilitate administrative tasks that need to be handled outside the scope of one of our dynamic contact centres. Some examples of Compliance functions include:

• Verification of contracts for all new and existing customer that are acquired in the field

• Welcome letters printed and posted

• Recording and batching of verbal contracts on CD / DVD for clients

• Outbound customer surveys to ensure post-sale customer satisfaction

• Management of the Transaction Monitoring / Quality Control process

• Investigation and management of Complaints and associated resolution processes

The SMART Group can guarantee that through our focus on quality, and our centralised Compliance deparment, each and every sale is listened to, and verified before becoming a customer in our clients systems.