People

Induction / Sales Training

Creating great employees starts from the very first interview.

All new employees entering the business will experience a full day Induction focusing on the history, goals, achievements and culture of The SMART Group. Following this, our 360 degree management process includes one-on-ones, call monitoring, ongoing training, weekly meetings and 30/60/90 day reviews.
 

Tsg _people _training


These processes ensure that each staff member's progression through our business is maintained and that additional training can be provided in required areas. 

Management Training

Tsg _people _management _trainingAlong with our accredited certificate and diploma courses, The SMART Group work hard on motivating and mentoring up and coming managers internally.

All candidates identified as future leaders will become involved in a personalised progression planning program.

These programs include secondment to other business units, "shadowing" of senior management and regular one on one update sessions.

Further external training is also available when supplementary expertise is required to develop a future leader. Current external training opportunities include:

  • COPC - Contact / Call Centre global best practices
  • ITIL (Information Technology Infrastructure Library) - IT Best Practices
  • PMBOK / Prince 2 - Project Management
  • Six Sigma - Total Quality Management
  • BABOK - Business Analysis